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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎08-24-2009
My Device: Not Specified

Torch 9850 stalls during startup

[ Edited ]

Help.  My Torch 9850 restarted on its own this a.m and hasn't been able to fully start up.  It stalls about 3/4 of the way through startup process but never finishes.  I did 3 battery pulls with no luck.  I changed batteries with no luck.  I attempted to restart while plugged into AC outlet with no luck.  What do I do now???

Forums Veteran I
Posts: 1,957
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: Torch 9850 stalls during startup

Hi! Did you download any app before this happened?

I suggest to boot on 'safe mode' and delete that app.

btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB17877&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Good luck :smileyhappy:
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