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Trusted Contributor
gajariam
Posts: 100
Registered: ‎11-29-2012
My Device: Torch 9860
Accepted Solution

[Torch 9860] Unable to use internet applications (except browser) until battery pull

Hello,

 

I have a Torch 9860. I do not have a data plan, I only use internet applications over wi-fi. Ocasionally, my device goes into a state where despite being connected to Wi-Fi and seeing the BlackBerry logo in the top right corner, the only internet application I can use is the browser. The rest say I am not connected to the internet. A workaround for this is to do a battery pull, but I was wondering why this occurs and if there's any way of stasrting it.

 

Thanks,

 

gajariam

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: [Torch 9860] Unable to use internet applications (except browser) until battery pull

I have seen this in a very few other devices under your circumstances (data over wifi only with no BlackBerry data plan).

 

There are MANY suggestions for this in the linked thread of 200+ posts.. very detailed and thorough discussion of the same issue. You might want to review it.




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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Trusted Contributor
gajariam
Posts: 100
Registered: ‎11-29-2012
My Device: Torch 9860

Re: [Torch 9860] Unable to use internet applications (except browser) until battery pull

I forgot to mention that this only started after I purchased a 1 day data pass from my carrier (Fido).

 

I contacted Fido and BlackBerry (via Fido) support and the ultimate solution was to purchase a data plan as that would solve the problem (my PIN was set to inactive on BIS).

 

To solve the problem, I did a "reset to factory defaults" via BlackBerry Desktop Manager and I restored the latest backup I had before I bought the 1 day data pass.
 

My device is in a state where applications work over Wi-Fi 100% of the time

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: [Torch 9860] Unable to use internet applications (except browser) until battery pull

Thanks for that update.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Trusted Contributor
gajariam
Posts: 100
Registered: ‎11-29-2012
My Device: Torch 9860

Re: [Torch 9860] Unable to use internet applications (except browser) until battery pull

you're welcome

 

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