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BlackBerry® Torch™

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New Member
airras
Posts: 1
Registered: ‎03-22-2013
My Device: 9860
My Carrier: ATT

Torch 9860 Will not start and intermittently flashes red

Brand New BB Torch 9860. Worked fine until now. Put it to charge and when I came back the power was off. Pressed power up button and no display only intermittenly flashes of red. Pulled battery for reset and tried computer connection niether worked. Please let me know what the solution is to reset. First time with no keyboard is a bit of a weird postion for a long time BB user.

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch 9860 Will not start and intermittently flashes red

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Forums Advisor I
LCromwell
Posts: 516
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Torch 9860 Will not start and intermittently flashes red

May have to go to service provider store where you bought phone to try a new battery?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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