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BlackBerry® Torch™

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New Member
TTT396
Posts: 1
Registered: ‎01-22-2013
My Device: Blackberry Torch 9860

Torch 9860 Will not start

My 9860 will not start . The phone will try to start up but gets 3/4 across the screen then stops and tries to start again . Any help would be good . Thanks

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Torch 9860 Will not start

[ Edited ]

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

Otherwise, you may be in a bad situation indeed, with the only remedies being quite drastic:

Hopefully you already have a good backup of your BB, as these measures typically do not allow for any to now be taken.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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