Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
Regular Contributor
SlaKir
Posts: 72
Registered: ‎01-17-2013
My Device: BlackBerry PlayBook tablet
Accepted Solution

Torch 9860 does not connect with pc via USB.

We have a new Torch 9860 which does not  connect with a PC via USB port.  What to do?

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9860 does not connect with pc via USB.

If you connect the device to an OEM BlackBerry wall outlet charger, do you see the lightening bolt charging symbol on the battery icon on the homescreen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
SlaKir
Posts: 72
Registered: ‎01-17-2013
My Device: BlackBerry PlayBook tablet

Re: Torch 9860 does not connect with pc via USB.

The answer is YES

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9860 does not connect with pc via USB.


SlaKir wrote:

The answer is YES


Good, then your USB port is likely good.

 

Reboot both the PC and the BlackBerry (With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot).

Now, connect to the USB cable to a main rear USB port on the rear of the PC, not a front USB port.

 

Do hear a ding or sound from the PC indicating the BlackBerry is connected?

 

Startup the BlackBerry Desktop Manager software. Give it a minute to recognize the BlackBerry device connected... do you see the PIN of the BlackBerry on the PC in the BlackBerry desktop software?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
SlaKir
Posts: 72
Registered: ‎01-17-2013
My Device: BlackBerry PlayBook tablet

Re: Torch 9860 does not connect with pc via USB.

You solved our problem. Thank you

Slavenka

JSanders
Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch 9860 does not connect with pc via USB.

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code