02-04-2013 04:32 PM
im hoping someone can help. My Blackberry 9860 asked me to update the software so i selected "update now" and now it has been frozen for 2 days with the screen white and social feeds showing at 0% progress and overall backup progress at 5%. iv taken the battery out several times and iv tried connecting it to my desktop software but it cant seem to find the device.
The 9860 is a touch screen model so i cant try pressing alt caps and delete like iv noticed a few people mention.
Id really appreciate any advice as i use my phone for work and currently cant access the phone at all.
02-04-2013 04:47 PM
Hi and Welcome to the Community!
There are two methods of recovery for you to try:
02-04-2013 05:53 PM