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BlackBerry® Torch™

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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860
Accepted Solution

Torch 9860 won't reboot

For about the last week I've been getting a message on my BB to say the built in media needs repairing. Phone is unable to do this but I thought I'd sorted this via my laptop .

Now this morning the phone has totally frozen! It will only reboot 3/4 of the way through the bar before deciding to go no further.

Im totally stuck now and need some help please.

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Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: Torch 9860 won't reboot

Hello,
Are you on 7.0 or 7.1
and have you updated to the BBM7? also what applications did you download latest?
by 3/4 of the bar do you mean it gets stuck at the "E" of the BlackBerry logo? if yes leave it for an hour like that without taking out the battery again
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

ok...in my very untechnical way I will try to reply!

Yes....I have updated to the new bbm7 which was posibly the last thing I updated. The phone was on 7.1 as I've just checked my desktop version.

Progress bar seems to be stuck under the second "R" or "Y" of the logo.

 

Thanks for helping :smileyhappy:

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Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: Torch 9860 won't reboot

And now does it even connect to BlackBerry Desktop Software or not at all?
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

It appears totally unable to connect :smileysad:

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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

2 hours later, the progress bar has gone no further......not feeling hopeful :smileysad:

 

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Guru III
knottyrope
Posts: 30,609
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch 9860 won't reboot

Are you able to restart your device in safe mode as shown in KB17877?

 

 

 

I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?

 

 

 

If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.

 

 

 

When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.

 




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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

At "connecting to device" it all went wrong!

The progress bar stopped under the "E" of BlackBerry......

 

More help please :smileysad:

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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

Progress update.

 

Got stuck in a rebooting loop......eventually the phone came back to life, and back to the screen that says built-in media needs to be repaired which i agreed to.

Now I have a small black screen over the set up screen that says "Repairing Builet-in Media Please wait......"

 

still waiting......

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Contributor
crazylady13
Posts: 13
Registered: ‎05-14-2012
My Device: torch 9860

Re: Torch 9860 won't reboot

Well, here I am little more than 12 hours later removing the barrery and rebooting the phone!

It obviously still has a problem if anyone can help me please?

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