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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎05-10-2013
My Device: torch 9810
My Carrier: vivo

Torch OS crashed

Hi folks,


i have the torch 9810 model with the latest OS installed and running until yesterday.

Suddently my device rebooted and entered in a loop o boots. (it boots the OS, but after + - 5 seconds it reboots again).

I think that it mighr be a nem application that i've installed to bost the battery, i think!

now i just need to reinstall or recover the OS of my device and bring him back to life.

the problem is that i cant access the device to WIPE, or reinstall the OS.


do you have any ideia of how can i recover it ?


please help!



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BlackBerry Technical Advisor (Retired)
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Torch OS crashed

Hey leonhomar,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest following the steps in this KB article to bring the BlackBerry Torch 9810 smartphone back to life: www.blackberry.com/btsc/KB10144


Please note:  all data will be erased on the BlackBerry Torch 9810 smartphone.


Let me know if you have any more questions.





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