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BlackBerry® Torch™

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eeshan_umbrani
Posts: 4
Registered: ‎10-03-2012
My Device: Torch 9800
My Carrier: Idea

Torch Reboot Cycle Problem after Blackberry ID Update

[ Edited ]

Hi!

I started my App World to download a few new applications. It went on to ask me to do an ID update, which i did. After installing the Blackberry ID, the phone asked me to restart it, which i did.

 

But now, it has gone into a reboot cycle and refuses to start. I tried starting the phone in Safe Mode, but when the screen becomes white (just before starting the phone) and i leave the 'Escape' button, BANG! Back into the reboot cycle. It doesnt even boot up in the safe mode. I tried like a zillion times to get it working in safe mode, but to no avail.

 

Any help please? I need to get the phone up and running as soon as possible! A fast response will make my day! :smileyhappy:

 

Model: Blackberry Torch 9800

OS: Version 6 (never updated, so original one which came with the phone)

Carrier: Idea (India)

 

Thank you,

regards,

Eeshan Umbrani

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Torch Reboot Cycle Problem after Blackberry ID Update

Hello,

 

If you can't get it to boot into Safe Mode (which can be tricky indeed), then perhaps this KB will be useful:

  • KB27956 How to recover a BlackBerry smartphone from any state

Good luck!


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