Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎06-03-2013
My Device: Blackberry Torch
My Carrier: Telus

Torch Screen Not Working - How do I retrive my contacts if the keyboard is turned on

Hi BlackBerry Forum.


Need someone help. My phone started not to work this past weekend and the keyboard turns on, and the red ligh shows red, however when I take the phone battery out and put it back in the screen doesn't turn on. Is there any way that I can retrieve all of my contacts information on the torch if I haven' saved it on the SIM Card.


Help. what can I do to get all my cotnaqct information back from my phone if the screen doesn't work.

Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Torch Screen Not Working - How do I retrive my contacts if the keyboard is turned on

Hey tdot2013,

Welcome to the BlackBerry® Support Community Forums.


I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.