06-03-2013 03:15 PM
Hi BlackBerry Forum.
Need someone help. My phone started not to work this past weekend and the keyboard turns on, and the red ligh shows red, however when I take the phone battery out and put it back in the screen doesn't turn on. Is there any way that I can retrieve all of my contacts information on the torch if I haven' saved it on the SIM Card.
Help. what can I do to get all my cotnaqct information back from my phone if the screen doesn't work.
06-06-2013 01:42 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.