BlackBerry® Torch™

[mantonn]

The trackpad on my 9800 works fine when the slider is closed but stops working when the slider is open to reveal the keyboard. With the slider open or closed, the touch screen still works and the buttons and keys still operate properly.

I have done a complete device security wipe and re-install from scratch. The problem persists.

I have OS 6.0 bundle 2949 (v6.0.0.668, Platform 6.6.0.236)

Whether it is a software or hardware problem, where is the diagnostic code or message to tell me? 

I have had my Torch for 2 years so it is long out of warranty. I have had 4 RIM devices since 2004 and I used to be a big RIM fan but my allegiance is waning fast.

What were you guys doing in Waterloo whilst Samsung and Apple were creating prodcuts that functioned properly and support services that worked?

Any ideas or are you all too busy looking for new jobs?

If the only solution to this problem is to buy a new device, then that device is unlikely to be a Blackberry.

[mepkpk]

I have the same problem. will someone at the company take heed of the issue and suggext a solution.................

[SID911]

Hello forum,

I'm a BB user from India.

I've been using my torch9800 past 2yrs approx now and never experienced such problem which is nerve racking and makes me angry to even pat the phone several times. ugh!

"The trackpad doesnt work at all after opening up the slider"

and even the keys on the slider keypad aren't responsive then as they used to be before.

I request the experts and the forum to PLZ PLZ PLZ shed some light over this issue cause i think the number of members for this topic are gonna increase day by day.

hope you reply soon and with the exact solution.

regards,

SID

[mkidney]

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My phone is 16 months old and the phone is experiencing a similar issue.  The phone goes dark when I slide the screen to use the keyboard.  the keyboard lights up but the screen is black. It started with the screen being unresponsive then after I took the battery out the screen went dark.  My provider had no solutions for the issue.

[LCromwell]

Do you have extended warranty on this device?

[mkidney]

No, I don't have the extended warranty.  My previous blackberry, the world lasted almost 4 years without a hitch,(still works today inactivated) so I didn't feel the need to buy the warranty.

[beachdad]

I am facing the same frustration and my device has become very unstable wit hthe updated software.

I too am ready to find a new source for my cell budget.

My torch locks up simply by trying to text ? WTF