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BlackBerry® Torch™

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Posts: 3
Registered: ‎11-04-2010
My Carrier: ATT

Torch Update Issue

Options

‎11-04-2010 08:30 PM

Hello,

 

I apologize if this is out there. I did attempt a search. After updating the device software, I can longer send pictures from the media section. The button to send is there but inactive and there is no option in the menu. I also can't select files to attach through email. The update was completed through my desktop. The battery pull did not fix the issue. Please let me know if you need anything else from me.

 

Thanks

 

I have a Torch and I'm using ATT.

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JSanders
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Re: Torch Update Issue

Options

‎11-05-2010 12:39 AM

What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.6.x.x.xxx"
What is yours?



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Guru III
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I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Update Issue

Options

‎11-05-2010 11:14 AM

What OS are you on? Type in a new message MYVER and a space after to see and report back please.

or goto Options > Device > Software Updates and report back with Bundle number


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Re: Torch Update Issue

Options

‎11-05-2010 12:32 PM

9800/6.0.0.246 is the version.

Thanks
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Guru III
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knottyrope
Posts: 26,685
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My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Torch Update Issue

[ Edited ]
Options

‎11-05-2010 02:29 PM - edited ‎11-05-2010 02:30 PM

you are at the latest AT&T update that has been released.

 

it might take a lil time to index thepictures again.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

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JSanders
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Re: Torch Update Issue

Options

‎11-06-2010 10:36 AM

Anytime you do a battery pull reboot, the device re-scans the media card to rebuild the indexes and thumbnails. After the reboot, give it 5 minutes to complete, just for safety sake.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes

Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Altstoplight
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Registered: ‎11-04-2010
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Re: Torch Update Issue

Options

‎11-06-2010 07:33 PM

I appreciate the information, but I ended up dumping the update so I could send some files I needed off the phone.

 

Thanks

 

 

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