03-16-2012 11:11 PM
My phone keeps trying to boot up (where it says blackberry, black screen) but keeps stopping and re-booting. It's been doing this for over an hour. I even tried taking the battery out, to no avail.
03-17-2012 09:05 AM
It's unlikely you can recover from this. Connecting it to BlackBerry Desktop Software on your PC might get it to wake up but I'm highly doubtful of that. I had the same situation with my Torch 9860 and despite my knowledge of BlackBerry devices, I was unable to get out of that continuous loop. You might have to go to AT&T for a replacement.
I hope that helps you.
03-17-2012 10:53 AM
Thanks for the message! This is what @BlackBerryhelp on twitter sent me http://btsc.webapps.blackberry.com/btsc/viewdocume
All was fine and dandy until I got to the JVM update
03-17-2012 12:31 PM
That's the link I usually recommend when a user's phone is not booting up, however I was pretty sure it wouldn't help here and therefore I refrained from mentioning it.
Keep your eyes open to this thread in the event that someone has an alternate solution, but (and I hate to be negative) I can't see it happening.
Please keep us up to date on your progress.