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BlackBerry® Torch™

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New Member
Posts: 2
Registered: ‎01-09-2012
My Device: Torch
My Carrier: 4175883103

Torch and Facebook Error

I keep getting the theerror message The Facebook server has returned an unknown error and is not able to fulfill your request (2001)  Face book Response error An unknown error occured

 

This happens anytime I try to refresh feeds....my notifications and messages all still work through the app.  I have updated the software through the desktop, updated the facebook app and restarted the app many times....Can anyone help me??

 

Thanks

H2omlnqueen

Guru I
Posts: 18,529
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Torch and Facebook Error

This an issue with the Facebook app right now.  From what I've been told the issue is being worked on. I cannot confirm whether it is a FB issue or BB issue. Right now the workaround is to use WiFi. For some reason the mobile network connection to FB isn't working as expected.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Torch and Facebook Error

The issue related to Facebook is resolved now. You can try using FB application normally. Check the below KB article for details  -

 

  • KB25378 Facebook 2000 series error codes in Facebook for BlackBerry smartphones

tanzim                                                                                  
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Guru I
Posts: 18,529
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Torch and Facebook Error

Thanks Tanzim. And if it's still not working a battery pull should fix it.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!