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BlackBerry® Torch™

New Contributor
Posts: 2
Registered: ‎10-09-2012
My Device: Torch

Torch problems

I wonder if anyone can help,  My torch is playing up.  The middle select button wont click although it will scroll down sometimes.  The alt button doesnt work, the blackberry and back button only work sometimes.


The phone as been trying to send pictures to someone I had a text off all morning.  I am sat here watching it drag the menu icons up and down repeatedly and I am not touching it. 


It hasnt been exposed to any moisture and I have ensured all the software is up to date. 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Torch problems

A battery pull will more than likely correct the issue.  With your phone powered on, remove your battery then replace it.



Let us know if that helps you.  :smileyhappy:

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New Contributor
Posts: 2
Registered: ‎10-09-2012
My Device: Torch

Re: Torch problems

Thanks for the reply.   I have tried this a few times and unfortunately it hasnt worked :smileysad:

Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Torch problems

Sounds like moisture problems for sure.

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