01-19-2012 05:59 PM - edited 01-19-2012 07:03 PM
Hello, My phone screen will NOT turn on, but it can dial. Has anyone had this problem. Is there a way to trouble shoot it? No screen savers are on it. Everything has been purchased through RIM (applications) charges on a BB charger only. It was not dropped! I was using it (on a call) no problem, pressed the sleep button to turn off screen so the battery doesn't run down fast and went to text and nothing, no screen.
Thank you in advance for taking the time to read this post.
01-19-2012 06:57 PM
Hello, My phone screen will turn on, it can dial.
If your phone screen can turn on and can dial, you should be happy because some people have the problem where their phone screen CAN'T turn on and it CAN'T dial. I suspect that's what you meant to say, so let's look at a solution.
With your phone powered on, remove your battery then replace it. That should correct the problem.
Let us know if that helps you.
01-19-2012 07:01 PM
LMAO! Yes that is what I meant. I did that already and nothing. Infact I did it a few times at different intervals. First I left it out for 2 minutes then 5 minutes and then 30 minutes.
01-19-2012 07:20 PM
Okay, one solution down....many more to go!
Let's see if there's any life in your phone. We're going to connect your phone to your PC via BlackBerry Desktop Software and we'll let the software try to wake up your phone. First, plug your phone into your PC via USB and open BlackBerry Desktop Software. If it connects, reload your OS by going to Device at the top of the software then Restore.
If your phone won't connect to BDS, have a look at this article:
Have a go at those two solutions and post back with your results.