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BlackBerry® Torch™

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gmcks3
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gmcks3
Posts: 1
Registered: ‎11-10-2012
My Carrier: ATT

Torch stuck on update/back up for 7 hours. How do I reset? Won"t turn off and taking battery out does not reset.

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‎11-10-2012 03:19 PM

 
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Elite I
Elite I
BillJ
Posts: 6,579
Registered: ‎01-05-2009
My Carrier: Rogers

Re: Torch stuck on update/back up for 7 hours. How do I reset? Won"t turn off and taking battery out does not reset.

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‎11-10-2012 04:13 PM

You'll need to connect to BlackBerry Desktop Software to get your phone's OS loaded properly.  Sometimes when you update and/or backup your phone, it doesn't go through the entire process on the first attempt.  :smileysad:

 

So unplug your phone from your PC, close BlackBerry Desktop Software, open the software again, plug your phone back in and try again.  If your phone is not connecting to BDS, have a look at this article:

 

http://www.blackberry.com/btsc/KB10144

 

 

Let us know if that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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