01-31-2012 02:24 PM
can a battery crash? My Torch has suddenly decided to not to charge with USB or wall charger. I did run it down to red battery strength and it closed down in the end due to lack of power. I wonder if this has damaged the battery. anyway is there a way to get it back to life? Device is less than 6 months old. Thanks
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-31-2012 02:27 PM
charge for 15 min and remove battery and replace battery again
try it for 8 times or so and usually it will come back.
BESAdmin's, please make a signature with your BES environment info.
BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008
01-31-2012 02:53 PM
now the red light for charging comes on for 5 sec when i take the battery out, replace and plug in the charger. then it goes off and does nothing. any more ideas or keep doing what you suggested? Thanks