BlackBerry® Torch™

[rmlarade]

Bought a brand new Torch less than 2 days ago and it blacked out on me in the middle of doing something and wouldn't turn back on.  Did a battery reboot and all it did was flash the blackberry logo across the screen and black out again.  Figuring, that even though not much earlier the battery was fine, that I musta drained the battery without realizing, I plugged my phone in a nothing.  left it plugged in all night and still nothing.  If I plug it in without the battery in I do get the no battery status on the screen so was wondering if maybe its just a battery prob.  I have no idea what else to do other than take it back but I don/t want to have to do that if its just a simple solution that I'm not trying.  Any help would be great thanks.

[Bruzer37]

If you plug it in do you get a steady red light in the alert light?  I had a problem much the same as you.  I had to call AT&T and spoke with a BB specialist who took me the whole way through completely reloading the OS.  Now, if you don't have a steady red light when you plug it in, then there may be something else wrong, but if the light comes on it is a relatively easy fix.  I don't have the details here, but I could get them I think....not sure.

[rmlarade]

The only time I get a red light is when I try a battery reload.  The light comes on steady for a few secs then turns off.  The screen comes on that says blackberry then it blacks out again.  If I plug it in nothing happens unless the battery is not in then I get the battery with the X through it on the screen.  That's it.

[debkleber]

Help.  I have the same problem.

To recap, though you can skip this paragraph if you already know the symptoms: 

Purchased Torch on Thursday evening.  Spent a few hours on Friday migrating data, setting up new files, etc.  Battery very low Friday night (which surprised me, as my prior BBs all had much better charge) so I recharged BB fully before going to bed.  Saturday morning, Torch is working fine until I look over and *poof* it's totally black as described here and, sadly, on many other forums...... The Torch won't turn on even with a charger; with charger it sometimes giving a steady red light for 20-30 seconds but nothing else.  Removing battery didn't help.  When connected to outlet with battery out of phone, screen eventually showed image of no battery (x thru battery icon).  At that point, I put battery back in fone and started charging... after about 10 minutes BB came back on.  Battery indicator was "red" when it finally came on but the battery had been fully re-charged 12 hours earlier (12 unused hours, since I was asleep) so the battery should not have been dead.

I love the Torch but I MUST have a reliable fone.  If I'm not near a charger when this happens, then what?  No fone or email all day, until I can get home to the charger and coax it thru this process?  No go. 

SO, please, I need a long-term solution -or- I sadly need to return his fone ASAP.

Would greatly appreciate help from anyone who has experienced this same problem:

1.  did it only happen once or has it recurred? 

2.  for Torchs with this problem, has battery charge continued very low?

3a.  if OS reload was the solution  (seems a bit outside symptoms), what were the steps?

3b.  if you didn't do OS reload, what was your final solution to this problem?

Thanks much!

debk, lisbon, portugal

[arntmei]

hi! had d same problem too, it happened today, it turn black and no response at all, it is on charged now for about 4 hours already but still a red x on top of the battery are still there, im wondering if is charging?????....i feel hopeless right now,,,,need your help guys any suggestions...

[ghostryder]

First thing, if it's new, take it back for a replacement. If it's not that new, over 30 days, you can do a warranty exchange. If older or if you don't want to go through that;

From J. Sanders:

"first remove the battery from the device for a minute, and put it back in.

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots."

From J. Sanders:
"first remove the battery from the device for a minute, and put it back in.Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots."

[arntmei]

thanks for the reply, ill try that, this was just 1 day old, i bought in amazon, had a contact with the seller they said they will send a new battery for me...

[ghostryder]

Let us know how it goes.

[arntmei]

ja ill let you know...

[wxyxw]

having same problem know how to fix it yet?