Torch won't update

Helebeau · ‎12-05-2012

Torch9850 V4.021 (b2.4) Verizen

I connected my torch via usb and attempted to update. It begins and then error comes

Says the device has been disconnected improperly. Reconnect and try again. I did NOT disconnect it. ????

John_Clark · ‎04-01-2008

It sounds like USB port issue. Can you try a different port?

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John_Clark · ‎04-01-2008

Also, don't connect through a hub. Always connect to a USB port directly on the computer.

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Helebeau · ‎12-05-2012

I only have the one cable that fits from the BB phone to my mac's USB port

John_Clark · ‎04-01-2008

I would suspect a faulty cable or usb port on either the device or the Mac. If you're doing an update, plug in the device, let the update go and don't move the phone and/or cable while the update is going.

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Torch won't update

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