03-15-2013 03:57 PM
I have recently had to wipe my BB Torch and restore a previous back up.
Since then I have not been able to sync the contacts with my Outlook 2007? As part of the rebuild I have deleted an old email account from the service books which seems to be linked to the contacts?
Any help would be much appreciated.
03-15-2013 04:49 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
After that, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
03-16-2013 05:30 AM
Thank you for your help sdgardne.
I have completed all of the above and restored a previous BB backup into my Torch.
The issue seems to be that I have 587 contacts assigned to an email address I no longer have access to? Is there any way of re-assigning the address book so I can sync my handheld contacts with Outlook please?
03-16-2013 09:11 AM
KB19704 Multiple Address Book contact lists are created on a BlackBerry smartphone causing issues with synchronization
03-16-2013 10:55 AM
Knowing nothing more than you've posted in here, all I can then suggest is this procedure:
But, in your case, you will need to do even the optional step. Which means first extracting all of your contact data from the BB and getting it correctly represented within Outlook. To do that, you may have to do some tricks...here's a couple:
Once you have your contacts as you want them in Outlook, you can proceed with the "start over", wiping out all Contacts on the BB and starting over with a fresh sync from Outlook.
If things still are not correct, you may need to consider removing all Email accounts from your BB, performing a device WIPE, and then starting over clean again. As with the above, be sure you first get all of your data properly reflected in Outlook...both Calendar and Contacts, as well as any other databases that you need...see the backup process link in my auto sig for more information about the various things you should to to prepare for this type of activity.