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BlackBerry® Torch™

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New Contributor
Posts: 5
Registered: ‎11-03-2010
My Device: Bold 9900
My Carrier: Vodafone UK

Touchscreen not working when phone tilted away from me.

If the phone is tilted away from me then the touch screen wont work. Everything else seems to work but cant swipe over the screen nor press anything on the screen.

 

Anyone else have this or is it isolated?

 

Steve

Telecoms Engineer for the UK Mobile Networks.
Guru III
Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Touchscreen not working when phone tilted away from me.

in a message please type MYVER and a space after to see what OS you are on and report back.

 

many people were on 141 and most issues with torch are fixed with 246.

 




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New Contributor
Posts: 5
Registered: ‎11-03-2010
My Device: Bold 9900
My Carrier: Vodafone UK

Re: Touchscreen not working when phone tilted away from me.

VER IS 6.0.0.246.

 

Just been playing some more, its not the angle of tilt, its when its lying flat on my leather couch....ok on my knee, on my laptop but touchscreen wont work when just sitting on my couch.... WTF?

 

S.

Telecoms Engineer for the UK Mobile Networks.
Guru III
Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Touchscreen not working when phone tilted away from me.

I only fails when device is sitting on your couch? That is odd.

 

Any magnets in it?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎11-03-2010
My Device: Bold 9900
My Carrier: Vodafone UK

Re: Touchscreen not working when phone tilted away from me.

lol, no magnets in the couch (if there was id strip it and make a thousand BB cases with it).

 

A very strange one!!

 

As I said, thought at first was the angle the phone was as it sat on the couch beside me. But replicate that on my knee or holding it, its just fine. Place it anywhere on the couch and the touch screen wont work. Lights up when unlocked, and the touchpad works ok, just not the touchscreen.

 

Steve

Telecoms Engineer for the UK Mobile Networks.
Guru III
Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Touchscreen not working when phone tilted away from me.

Maybe the couch is possessed?

 

the screen is capacitive, it should work regarless of the surface it is on.

 

Can try a battery pull, but not sure it will fix anything,

 

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. See if problem persists.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Guru III
Posts: 31,217
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Touchscreen not working when phone tilted away from me.

do you get a lot of static electricity when you get up from the couch?

 

could be the potential in static is too great for it to tell, try touching the metal back of the screen and see if it works that way.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎11-03-2010
My Device: Bold 9900
My Carrier: Vodafone UK

Re: Touchscreen not working when phone tilted away from me.

Touching the screen at the back makes it work, so must be static on the couch.

 

Thanks, least i know its working all ok!!! Phew!

 

Thanks !!!

 

S

 

Telecoms Engineer for the UK Mobile Networks.