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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎11-24-2012
My Device: Torch 9800
Accepted Solution

Touchscreen not working

We've had this Torch 9800 for over a year now and now it will not respond to any screen touches. I can make a phone call by pressing the green phone button and then the number pad comes up and that works, just nothing works on the app screen when touched. Even though I've had this for over a year I'm still pretty baffled on how a lot of things work but I know something is wrong. Any suggestions?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Touchscreen not working

Do a battery pull. Remove your battery while your phone is powered on then replace it.


Let us know if that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 2
Registered: ‎11-24-2012
My Device: Torch 9800

Re: Touchscreen not working

Thanks, that did the trick!