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BlackBerry® Torch™

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New Member
Posts: 2
Registered: ‎11-30-2012
My Device: Torch 9800

Trackpad stops working when slide up

When I slide up the blackberry torch the trackpad stops working. If I slide down it continues working normal, Is this a kind of bug in the software?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Trackpad stops working when slide up

Let's do a battery pull to see if it's related to a software issue or not.  Remove your battery while your phone is powered on then replace it.

If that corrects the issue, it was software-related.  If it does not, chances are it's a hardware issue and you should see your carrier about it.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold

Re: Trackpad stops working when slide up

maybe some bug in this app, but should be no problem because user can slide to everywhere
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Trackpad stops working when slide up

It IS a problem because the user should be able to use the phone in the opened or closed position.

 

 

Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 2
Registered: ‎11-30-2012
My Device: Torch 9800

Re: Trackpad stops working when slide up

Thanks for your comments, several times before I took the battery out while the device is on and replace and it doesn't fix the problem, also I deleted all photos, music and video to check if this could be affecting the device. I think I will start uninstalling applications and see if any could be generating the issue because I need this phone operating at 24*7 and sending the phone for repair is not an option