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New Member
dmcintier
Posts: 2
Registered: ‎12-16-2011
My Device: torch 9850

Transferring the raw .jpg.rem files from my computer to my new Torch

Prelims:
I am part of a Enterprise account (old phone and new phone)
Old Phone = Tour 9630 with 2gb mSD card.

New Phone = Torch 9850 with a 16gb mSD card.

I have the 'raw' .jpg.rem files from my old phones mSD card on my computer

I have access to the old 2gb mSD card but the images were deleted.

I have access to the old phone but it isnt enabled on the enterprise account..
I know the pwd used on the old phone and the one on the new phone

I cannot connect the phones to my computer as a storage device.

 

How can i get these pictures from my desktop computer to the new phone?

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring the raw .jpg.rem files from my computer to my new Torch

You can put the *.rem files on the new phone, but they will be basically worthless encrypted files, and can't be used.

 

Previously encrypted files on one BlackBerry MUST be unencrypted ON the old BlackBerry before transferring.




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New Member
dmcintier
Posts: 2
Registered: ‎12-16-2011
My Device: torch 9850

Re: Transferring the raw .jpg.rem files from my computer to my new Torch

so i have the old phone and the old mSd card - could i copy th efiles back to that unit and then do some kind of magic?

Is there some kind of decryption tool that i can use if i have the pwd?

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring the raw .jpg.rem files from my computer to my new Torch


dmcintier wrote:

so i have the old phone and the old mSd card - could i copy th efiles back to that unit and then do some kind of magic?


That's the only way it's gonna work. Turn off the encryption on the old device WITH those files on the device and the .rem should be removed from the files.


dmcintier wrote:

Is there some kind of decryption tool that i can use if i have the pwd?


Not other than the instructions above.




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New Contributor
pardonmeagain
Posts: 5
Registered: ‎11-23-2012
My Device: 9800

Re: Transferring the raw .jpg.rem files from my computer to my 9800

I downloaded from my BB through USB the hundreds of my photos on my phone to my external hard drive before I realized they were encrypted with REM.      Once I seen them listed on the harddrive I deleted them from the phone...now months later I realize i can not open them!     

 

I have the same phone and now realize through the desktop manager I can download them to the harddrive on my computer and they are decrypte; but what can I do with the hundreds of older pictures on my harddrive?  

 

I have tried transfering back to the same phone with me synched up with the correct password, but the phone does not recognize the file type in the error message...or indicates it is unsupported?     I expect it is the encryption is still on but since it is a corporate phone, this is locked, or shows a little lock in the security features next to the encryption so I can not remove it.    I figured it would recognize the files since they were moved onto the X hard drive from the phone. 

 

 

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring the raw .jpg.rem files from my computer to my 9800

As stated above, they must be on the same device with the same operating system installed. If you've upgraded, they're worthless. Sorry. 




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New Contributor
pardonmeagain
Posts: 5
Registered: ‎11-23-2012
My Device: 9800

Re: Transferring the raw .jpg.rem files from my computer to my 9800

System is the same...noting has been changed....just cannot ge tthe files from harddrive back on the phone?   

 

I tested with a brand new picture downloaded through USB and just using Windows explorer.  I move file to external harddrive, delte photo on phone, and i can not get it back onto the phone after.   Perhaps it is the security on the encryption i can not turn off?

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring the raw .jpg.rem files from my computer to my 9800

Are you on a corporate BES account with an IT policy on your BlackBerry?




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New Contributor
pardonmeagain
Posts: 5
Registered: ‎11-23-2012
My Device: 9800

Re: Transferring the raw .jpg.rem files from my computer to my 9800

I am not sure what these terms mean specifically, but I suspect as it is world known corporation, the answer is yes.   I got to suspect some of the settings under "security settings" having little lock symbols next to them that renders them "fixed" (Encryption one of them),  is an indication the company dictated settings when issued through a centralized process.     

 

If the encryption setting locked to "on" is what is preventing me to transferring back on phone, than I am certain it is pointless to find the correct person in this massive company to unlock it or if would be allowed. 

 

I may just need to accept losing the hundreds of photos.  Before I face the music, just wanted to ensure there was not something that could be done.  All the other reviews in the forum were about individuals with changed phones, or photos still on the phone.  My circumstance was a bit different and was not sure as tragic as the others I read; it is appearing that way.

 

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring the raw .jpg.rem files from my computer to my 9800

Look at the screen at Options > Security > Security Information. It will tell you if indeed there is an IT Policy. 

 

I don't understand why you can move everything the pictures back on to the BlackBerry.  I don't know for sure how're you're trying to do so. Can you email yourself one of the pictures and download it to your device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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