11-09-2012 10:36 AM
Hi jabanguyen974 and welcome to the BlackBerry Support Community Forums!
What exactly happens when you try to view or play this media on your BlackBerry® smartphone? Are you able to record videos or take pictures with your device?
11-28-2012 07:26 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...