09-21-2011 08:01 AM
I have a blackberry torch and just recently i have been unable to send pictures via email. I can send normal emails with just text etc but photos are coming up with the red X and the message is 'general failure'. I've been through all my setttings etc and can't figure out why this has happened as it was working fine.
I have also checked encryption is off, tried resizing pictures and rebooting too many times to count!!
Please, does anybody have any suggestions as to what is wrong or what i need to do?
09-27-2011 09:04 AM
Are you composing the email in your mesasges folder and using the Menu>Attach>Picture method or are you in your media folder viewing the photo and using the Menu>Send>Email option?
Do you have more than one email account other than your Hotmail? If so, are you able to send the photo using this other email account without error?