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Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone
Accepted Solution

UNKNOWN NUMBER OR PRIVATE NUMBER

Hello Everyone,

I urgently need help..

Some people call me from their phones and they hide their mobile numbers and on my phone screen it comes as UNKNOWN NUMBER or PRIVATE NUMBER

How do u do such settings on your blackberry phone?

Please help me, if anyone can!

I heard from someone u have to follow these steps, but i have a TORCH PHONE...IT DOES NOT GENERAL OPTIONS....HAVE THAT

PLS HELP!!



  1. In the phone, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Set the Restrict My Identity field to Always.
  5. Press the Menu key.
  6. Click Save.
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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

For an OS6 or OS7 device:



Press your green dial key to enter your Call screen.

  1. press the Menu key.
  2. Click Options.
  3. Click In-Call Settings.
  4. Set the Restrict My Identity field to Always.
  5. Press the Menu key.
  6. Click Save.

 




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Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

Hi Sir,

 

Thanks for the reply

i did that settings, it says Identity Restriction not subscribed.

should i call my service provider?

Please use plain text.
Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

I get this message

Identity Restriction not subscribed. Turn Feature Off and try again.

What does it mean?

What do i Do?

Please use plain text.
JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: UNKNOWN NUMBER OR PRIVATE NUMBER


navvdstar wrote:

Hi Sir,

 

Thanks for the reply

i did that settings, it says Identity Restriction not subscribed.

should i call my service provider?


Yes, some settings such as this are also controlled by your mobile service provider, and their setting can override the on-device settings. Such is the case for you.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

I called them,

they told me that from their end they never do any settings

they told me to approach BlackBerry Service Center

Blackberry Service Center told me the same thing as u told me

What do i do now?

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: UNKNOWN NUMBER OR PRIVATE NUMBER


navvdstar wrote:

I get this message

Identity Restriction not subscribed. Turn Feature Off and try again.

What does it mean?

What do i Do?


That would indicate clearly that it is under the mobile provider control.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

Ok am going to call them!!

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Contributor
navvdstar
Posts: 28
Registered: ‎05-26-2011
My Device: TORCH 9800
My Carrier: Vodafone

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

Hi..

I spoke to them

they told me to go to Police station and take their permission on a written letter as my card is prepaid card

they told me to migrate to post paid card.

and monthly charge is Rs 75

Thanks for the help everyone..

Please use plain text.
JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: UNKNOWN NUMBER OR PRIVATE NUMBER

Ah, thanks, and that makes sense as well, as in some countries "unknown" or blocked numbers are not allowed.

 

Thanks for the follow up.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.