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BlackBerry® Torch™

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Visitor
Posts: 1
Registered: ‎10-06-2012
My Device: Blackberry Torch 9810
My Carrier: 9023670035

Unable to connect to Wifi

I just got a Torch 9810. Been trying for the past day and a half to connect to my wireless at home. In the Networks and Connections menu the Wifi networks is not there . . .only have Mobile Networks and Bluetooth . . .does this mean that my BB is not Wifi enabled? or do I have to go elsewhere in order for it to search and find my home wireless?

Hall of Famer II
Posts: 50,675
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to connect to Wifi

Hi and Welcome to the Community...and apologies for the delayed reply!

 

Hopefully you already have this resolved...but just in case...

 

Is it possible that this BB has ever been associated with corporate/BES? Please check here:

  • KB30076 How to check for an IT Policy on a BlackBerry smartphone

If there is an IT Policy, then it may be completely blocking the WiFi function that should be integral to your BB. There are ways for you to remove the IT Policy yourself, but please let us know if you need that.

 

Good luck!




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