09-02-2010 01:59 PM
I just bought the torch.... everything is fine, email, bbm, everything.. but, broswer...
I CANNOT BROWSE!!!!!!!!!
Only if I connect via wifi the browser works.. if not, it doesnt...
what should i do?
09-02-2010 02:17 PM
Please provide a little more information. What happens when you try and Browse? Which browser are you using? Are you receiving any error messages?
09-02-2010 02:33 PM
the message that comes is
unable to connect to the internet, please try again later..
If this problem persist, contact your service provider...
if i use it with wi-fi it does works......
and withouth wifi I can recieve emails, bbms, and everything but browser!!
what should i do?
09-02-2010 02:44 PM
Alright, so your carriers data network does work. Chances are, it is either the browser settings in your device, service book issues, or your carrier has specific provisioning restrictions on your account. Do you know what kind of data plan you have? I know Rogers in Canada has a blackberry plan that just has IM and email, but no browsing.
I assume you are with AT&T or is this unlocked?
09-02-2010 02:46 PM
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
then try again
09-02-2010 03:09 PM
still didnt work...
in options.... what is the default text encoding that has to be selected????
does it has something to do with this???
How do I send the books to my cell?
09-02-2010 03:19 PM
your carrier might not have the current 9800 Torch service books to enable to browser OTA.
Please contact them to see if that is the case.
09-02-2010 03:21 PM
Ah so you are using a different SIM card in the device? The Torch currently is exclusive to AT&T and thus your provider may not have the required service books to support the browser.
go to your providers BIS website (usually is 'provider.blackberry.com')>Login/register>click 'help'> send service books.
See if that helps.
You tried the battery pull already?
If the Service Books dont help, call your Provider for their browser settings.