BlackBerry® Torch™

[jboid]

I get the usual message it installed okay but when I try to open it, I get this message. Error starting BestEMailSpamBlocker: Module 'net_rim_bb_qm_platform' not found. What does this mean & can if be fixed? Any help will be greatly appreciated !!!!

[iansantos]

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jboid wrote:
I get the usual message it installed okay but when I try to open it, I get this message. Error starting BestEMailSpamBlocker: Module 'net_rim_bb_qm_platform' not found. What does this mean & can if be fixed? Any help will be greatly appreciated !!!!

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Hi jboid,

Please pull the battery while your BlackBerry is ON and reinsert again in a few seconds.

Good luck!

[jboid]

I did a battery pull after reinstalling the app and it didn't help so I tried before and after with the same result : - (

[iansantos]

Reset your BlackBerry to factory settings. Read this article.

How to reset the BlackBerry smartphone to factory defaults

Good luck!