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BlackBerry® Torch™

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New Contributor
torchuserlk
Posts: 4
Registered: ‎04-14-2011
My Device: Torch 9800
My Carrier: Etisalat

Unable to load Device Software to BB Torch 9800

Hi,

 

I'm unable to load Device Software to my phone. Have tried with various Bundle from Various Carriers, still there seems to be no luck at all. Its basically dead now with no OS on it. I've tried with various Version of DM and DS, still nothing seems to be working what so ever.

 

My exact problem is, it's stuck at "Reconnecting to JVM" and that's it, nothing happens after that. There is a continuous blink of red light for seconds and that's it.

 

I have tried all possible solutions given in this forum, still no avail. 

 

Could someone please help with this as a matter of urgency.

 

Appreciate your help.

 

Thanks.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to load Device Software to BB Torch 9800

Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339


Enjoy the new OS.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
torchuserlk
Posts: 4
Registered: ‎04-14-2011
My Device: Torch 9800
My Carrier: Etisalat

Re: Unable to load Device Software to BB Torch 9800

Mate,

I have tried all this.

Like I've said on top, there it's at "Reconnecting to JVM" - I get an alert as "Application Loader was unable to connect with your device. Please re-connect your device, enter password, if required and click Retry." - For which I've tried several times and there is no end to this.

I repeat I've tried all generic solutions possible.
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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to load Device Software to BB Torch 9800

have you tried step 5 to nuke it?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
torchuserlk
Posts: 4
Registered: ‎04-14-2011
My Device: Torch 9800
My Carrier: Etisalat

Re: Unable to load Device Software to BB Torch 9800

BBSAK doesn't read any connection.
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New Contributor
torchuserlk
Posts: 4
Registered: ‎04-14-2011
My Device: Torch 9800
My Carrier: Etisalat

Re: Unable to load Device Software to BB Torch 9800

Also to add, the OS just freezes each time i open up the slide and that's it! Won't start ever again.
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