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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎01-10-2012
My Device: Blackberry Torch 9800
My Carrier: Simple Mobile

Unable to restore contacts on BB Torch

I am switching from an old Blackberry Torch to a new Blackberry Torch, (same model), I backed up the old phone and I tried restoring the contacts onto the new phone but everything else like old texts, emails, etc are being restored EXCEPT the contacts; what am I doing wrong?  Please help. I am so frustrated after trying for 2 hours.

New Contributor
Posts: 3
Registered: ‎01-10-2012
My Device: Blackberry Torch 9800
My Carrier: Simple Mobile

Re: Unable to restore contacts on BB Torch

Never mind, thanks for the "help" I was able to figure it out.
Guru III
Posts: 31,197
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to restore contacts on BB Torch

glad to see you figured it out, mind telling us what you did to assist others?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎01-10-2012
My Device: Blackberry Torch 9800
My Carrier: Simple Mobile

Re: Unable to restore contacts on BB Torch

Sure. On the Blackberry Desktop Software, I went to Device-Restore and selection specifically selected the "contacts" and it was restored on my new phone.

Guru III
Posts: 31,197
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to restore contacts on BB Torch

thank you for posting your solution

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V