08-08-2012 01:03 PM
I am unable to type anything on the touch screen keyboard. The keyboard pops up when required but unable to type anything. I even tried removing the battery with the power still on and inserting it back but this did not help. Please let me know what I can do.
09-28-2012 11:59 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo