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BlackBerry® Torch™

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adithya_vb
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adithya_vb
Posts: 1
Registered: ‎08-07-2012
My Carrier: O2

Unable to type on the screen keyboard

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‎08-08-2012 01:03 PM

I am unable to type anything on the touch screen keyboard. The keyboard pops up when required but unable to type anything. I even tried removing the battery with the power still on and inserting it back but this did not help. Please let me know what I can do. 

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SmoothRider
Posts: 2,477
Registered: ‎04-01-2008

Re: Unable to type on the screen keyboard

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‎09-28-2012 11:59 AM

Hello adithya_vb, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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