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BlackBerry® Torch™

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Contributor
eywong
Posts: 35
Registered: ‎03-12-2009
My Device: Z10 STL 100-3
My Carrier: AT&T

Uncaught exception: java.lang.ArrayStoreException

[ Edited ]

I recently started getting the subject message each time I reboot my phone. I attached part of the Event Log, below, that may help identify the software activity at the time the exception occurred. The problem started some time after I upgraded several apps (listed below). I have tried deleting those apps and then reinstalling them one at a time and in different order. Those apps apparently do not directly cause the exception.

 

I would appreciate any insights, suggestions, etc. I would like to try to rectify the issue without resorting to wiping my device and then reinstalling firmware, software, and databases.

 

Thank you.

 

Recent upgrades:

BB App World: 4.0.0.65

BB ID: 6.3.0.14

BB Messenger: 7.0.0.126

Twitter: 4.0.0.15

 

Phone OS (since Sept 2012):

OS: 6.0.0.747

Platform: 6.6.0.247

 

 

guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:33 2012  severity:0 type:2 app:HomeScreen App data:HomeScreen registerAction net_rim_bb_appworld.AppWorld
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:33 2012  severity:0 type:2 app:HomeScreen App data:HomeScreen registerAction net_rim_bb_phone_app.Voicemail
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:33 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:Freg   3496565495017856138   9008
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:Freg   4245256458327981580   9008
guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:34 2012  severity:0 type:2 app:smileytongue:honeApp data:PHONE-ons=null
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:ICrg   9008   4294967306
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:ICrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:ICrg   9008   4295032841
guid:0xBA21D3682F165617 time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rimlib.paymentsdk.internal.contentHandler.DefaultConten data:Payment daemon was successfully shutdown.
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:ICrg   9008   4295098376
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4294967306
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4294967306
guid:0x97C9F5F641D25E5F time: Fri Dec 21 07:17:34 2012  severity:0 type:2 app:smileyfrustrated:ystem data:cphs   0
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4295032841
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4295032841
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012  severity:4 type:2 app:net.rim.blackberry.api.messagelist data:MIrg   9008   4295098376
guid:0x427397A2FBEABF07 time: Fri Dec 21 07:17:35 2012  severity:0 type:2 app:net.rim.ribbon.systemstatus data:New text:null
guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:36 2012  severity:0 type:2 app:smileytongue:honeApp data:PHONE-ons=null
guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:36 2012  severity:0 type:2 app:smileytongue:honeApp data:ACS Portrait
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 27
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 26
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 25
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 24
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 23
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 22
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 21
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 20
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 19
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 18
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 17
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 16
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 15
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 14
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 13
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 12
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 11
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 10
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 9
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 8
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 7
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 6
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 5
guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:38 2012  severity:0 type:2 app:smileytongue:honeApp data:PHONE-ons=null
guid:0xC31770293597F1DE time: Fri Dec 21 07:17:38 2012  severity:0 type:2 app:USF data:USF[ (COM) Help - 11373ms (11.373s ) ]
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:HomeScreen App data:TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:UI data:GS+Q2 6c66464enet.rim.device.internal.ui.component.TraceBackDialog
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:HomeScreen App data:TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:UI data:GS+Q2 a95e1259net.rim.device.internal.ui.component.TraceBackDialog
guid:0x97C9F5F641D25E5F time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:smileyfrustrated:ystem data:AMOS com_emacberry_FileScout(216)
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:13
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:29
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:34
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:40 2012  severity:0 type:2 app:HomeScreen App data:HomeScreen registerAction net_rim_bb_qm_msn.Windows Live Messenger

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Uncaught exception: java.lang.ArrayStoreException

Hello!

Given your description, I fear you have no choice but the drastic measure you dislike...if something has introduced OS level corruption, then nothing less will cure that. You may want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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