12-08-2011 09:53 AM
Welcome to the BlackBerry Support Community Forums.
If you do not use the alt or shift key when entering the password on the BlackBerry smartphone, the password will consist of the corresponding letters on the keypad. As a security feature, the BlackBerry smartphone is designed to allow a maximum of 10 attempts.
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
12-08-2011 10:40 AM
Sorry but after 10 attempts, it is permanantly locked.
Always call the unlocker company if it does not work in 3 tries.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V