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BlackBerry® Torch™

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Device: Torch 9860 & Playbook 64G
My Carrier: Celcom

Unwanted emails appear in general message folder

Model: 9860

Previous OS: 7.1.0.342 (B1149)

Latest OS: 7.1.0.714 (B2061) upgraded 8th Oct 2012

Carrier: Celcom, MY

 

Hi everyone,

 

I've been receiving email for one particular account in the general message box.

1. Only from 1 particular account

2. The account is not configured as one of the mail box

3. The unit was new from shop

 

Call the carrier support center but they said that one of my mailbox was hit by virus which is very unlikely since it only happen after i switch from 9780 to 9860. If it was from one of the mailbox, it should appear in the respective mailbox than in general message folder. Since talking with the support center is a waste of time, I just accepted their explanation and live with the problem. Now, I have to delete minimum 100 emails per day.

I just want to shut it off. I can even read their business email. 

 

Attached are pictures for better understanding of my problem.

 

deane.jpg

 

The particular account is deane@salinski-international.com

 

 

genmsgfolder.jpg

 

2 emails for that account downloaded into the general message folder.

 

main screen.jpg

 

There are emails in the general messages folder but none in other 3 folder configured.

Please use plain text.
Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Unwanted emails appear in general message folder

So you are receiving emails from an email account that is not yours? 

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Device: Torch 9860 & Playbook 64G
My Carrier: Celcom

Re: Unwanted emails appear in general message folder

Exactly...
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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Unwanted emails appear in general message folder

If the device was brought brand new then I would return it to the shop and ask for a replacement as it is obviously a used device. 


Another option is to carry out a security wipe on the handset - once complete go to Options - Email Setup and check their are no accounts listed. 

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Device: Torch 9860 & Playbook 64G
My Carrier: Celcom

Re: Unwanted emails appear in general message folder

Done that as primary option but they came back the moment I put in the sim card...
Please use plain text.
Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Unwanted emails appear in general message folder

And you have no email accounts showing in the email setup when you first reset the phone? And you are not restoring data from a backup that may contain the incorrect email service books? 

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Device: Torch 9860 & Playbook 64G
My Carrier: Celcom

Re: Unwanted emails appear in general message folder

Nope, create from scratch the 2nd time... Btw, perform switching from the desktop manager from 9780 to 9860 is not a good idea... Switching function is not perfect yet...
I would give it a try a 3rd time if it would work...
The thing that borders me most, why is it happening in the first place... Even my carrier cannot work around it although I'm convinced that they don't know much...
Please use plain text.
Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Unwanted emails appear in general message folder

I would suggest asking your carrier to escalate it up to RIM as if it is reappearing after doing a factory reset and not restoring any backup

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Contributor
zali168
Posts: 21
Registered: ‎06-21-2011
My Device: Torch 9860 & Playbook 64G
My Carrier: Celcom

Re: Unwanted emails appear in general message folder

The moment they resort to virus infected my unit, I lost any hope that they would go the extra mile...
Please use plain text.