03-15-2012 11:09 AM
Hi, I have updated my Torch 9810 to the new Telus 7.1 OS and it renders it unusable. I have tried reinstalling the OS several times, to no avail. It did that once with 7.0 and I reinstalled it and it worked great. I also tried to use app loader and I couldn't launch it, it said the file exists already and it stopped. I want the 7.1 features, but it seems to kill my 9810. The screen is semi functional for about 30 seconds with glitches then it freezes the screen and I can only use the cursor and the key board to do anything. I down graded back to 7.0 and now it works fine. HELP!
03-15-2012 01:42 PM
Same problem here with my 9860 and the upgrade I have been back and forth between 7.0 and 7.1 and the buttons don't work only the touch screen, When I downgrade to 7.0 all is fine again please help.
03-15-2012 07:54 PM
I recently upgraded from a 9800 to a 9810 using the switch device wizard. I had an issue where the device stuck on the TMobile splash screen at boot up. I was able to use alt + esc to toggle between running apps like BBM, browser, etc. but the homescreen would not come up.
I finally tracked it down to something in my backup that corrupted the device. It worked fine in OS 6 but didn't like OS 7.1. Does the device work in OS 7.1 if you don't restore your backup file?
03-29-2012 05:49 PM
Same issue with my 9810. It's semi-functional, most of the time.
Main issue - with my email open, the touchscreen becomes unresponsive. For example I would have to tap the red x (delete) about 10 times before it would take.
However, if playing a game the touch screen works perfectly.
06-21-2012 01:55 PM
Still running 18.104.22.1687 (BELL) and I don't want to give up the wifi hotspot (works well), but find the touchscreen freeze (specifically when viewing email) so annoying.
Is there a 7.1 version from another provider that works well - without the touchscreen freezup issues?
06-23-2012 01:39 AM