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New Contributor
Fankoosh
Posts: 5
Registered: ‎12-16-2011
My Device: Torch
Accepted Solution

Using BBM after connecting through wifi?

I just arrived canada and i've connected my torch to a wpa personal wifi,,,, the browser works fine but my bbm is not working,, can anyone please tell what to do to connect the device to bbm ?

 

Thanks

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JSanders
Posts: 85,671
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using BBM after connecting through wifi?

Go to your Manage Connection screen > click on Services Status.

What is the status of your BlackBerry Internet Services?




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New Contributor
Fankoosh
Posts: 5
Registered: ‎12-16-2011
My Device: Torch

Re: Using BBM after connecting through wifi?

Not connected

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JSanders
Posts: 85,671
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using BBM after connecting through wifi?

On your mobile network setting screen do you have Data Services disabled?




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New Contributor
Fankoosh
Posts: 5
Registered: ‎12-16-2011
My Device: Torch

Re: Using BBM after connecting through wifi?

No it's on,, what should I do ?

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JSanders
Posts: 85,671
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using BBM after connecting through wifi?

do you have an international data plan with your home carrier?




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New Contributor
Fankoosh
Posts: 5
Registered: ‎12-16-2011
My Device: Torch

Re: Using BBM after connecting through wifi?

no i dont have an international plan,,, but I got my sim card out so what does this have to do with the fact bbm is not working on wifi

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JSanders
Posts: 85,671
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using BBM after connecting through wifi?


Fankoosh wrote:

no i dont have an international plan,,, but I got my sim card out so what does this have to do with the fact bbm is not working on wifi


Yep, that'll certainly throw a crimp in your BIS data connection.

How could you have not happened to mention that at the outset?

 

  • Put the SIM card in and boot back up.
  • Allow the device to connect again with your network, roaming.
  • You should then be able to go to your Mobile Network settings and turn OFF the connection to your mobile network and use BBM and email, etc., through WiFi only.




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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Fankoosh
Posts: 5
Registered: ‎12-16-2011
My Device: Torch

Re: Using BBM after connecting through wifi?

Thank u very much,, it worked !! :smileyvery-happy:

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JSanders
Posts: 85,671
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Using BBM after connecting through wifi?

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.