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New Contributor
vpennick
Posts: 2
Registered: ‎01-01-2014
My Device: Torch 9810

VIRTUAL KEYBOARD/LANDSCAPE VIEW

My BlackBerry 9810 suddenly stopped showing in landscape view & will not show the virtual keyboard. I have checked setting, removed battery & deleted unused apps to give more system space - to no avail. Suggestions? 

Thanks - & Happy New Year:smileyhappy:

 

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: VIRTUAL KEYBOARD/LANDSCAPE VIEW

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
vpennick
Posts: 2
Registered: ‎01-01-2014
My Device: Torch 9810

Re: VIRTUAL KEYBOARD/LANDSCAPE VIEW

Much thanks. I tried the safe mode route - to no avail. I have no idea (nor much appetite) about how to wipe it clean & reload everything... Maybe it will reappear as spontaneously as it disappeared. 

I'm not sure what action may have preceded it since it was working group when I plugged it in to recharge at bedtime & it didn't work when I checked email in the AM.

Cheers

Hall of Famer II
sdgardne
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: VIRTUAL KEYBOARD/LANDSCAPE VIEW

Well, if you have no appetite to diagnose and perhaps resolve the problem, then there is nothing further to do here.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code