02-06-2011 12:53 AM
M new to this forum and aprreciate if someone could help on the subject. i m a user of BB Torch in Msia. last month my service provider (celcom) charge me 210 for GPRS usage due large MMS sent which I never did. After complaining they waive the charge but said it is due to virus in the phone and will not waive it again. But they told me to change phone or clean-up the phone. I am charge again this month for the same thing. Is it possible to have virus in the phone? i have downloaded 'lookout' anti-virus scan and it shows no virus. Secondly how do i reformat, clean-up or whatever you call it? basically i want to reset the phone just like when i got it new., hoping it will clean the vrus or whatever problem.
03-20-2011 04:35 AM
To the best of my knowledge BlackBerry devices are yet to be affected by any virus. If your mentioned about virus the n they should check the issue and if required report back to RIM.
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03-20-2011 12:40 PM
A virus in a BlackBerry phone would be new to me, too.
If you choose to reset your phone to factory settings, go to Options>Security>Security Wipe and check the appropriate boxes.
I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
03-21-2011 10:31 AM
There has knot been a Virus yet, but there has been a few forms of malware which might be similar in some regards, but is very different. Always be sure of what you are downloading and go over permissions for every app install, dont just trust them.
10-07-2011 06:55 PM
09-15-2012 10:15 AM
Update regarding virus' on a Blackberry..I connected my Blackberry Torch a couple weeks ago, via USB, to my computer at work and Norton detected and removed W32 downadup on both my cell and my memory card. What's even worse is that it keeps getting reinfected and i can't figure out how. I do use google search to browse the web but the sites i visit are legit, plus my phone is passwd protected.. I'm disgusted and I really liked my BB at first but I haven't even had it a year and so far my Text Message Icon disappeared, it runs extremely slow, error messages pop up randomly, and of course the virus. Any suggestions?