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BlackBerry® Torch™

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New Member
khawml
Posts: 1
Registered: ‎01-25-2012
My Device: Blackberry Torch
My Carrier: singtel

Virus on my Blackberry Torch

Please help.  I think my Blackberry Torch may have caught a virus - I cant get into my internet though I always do not have a problem with this (I am on unlimted data plan) + my keys go all wrong (the ? key becomes $, the ! becomes comma, etc etc).  What should I do?

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JSanders
Posts: 83,939
Likes: 22,805
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Virus on my Blackberry Torch

It's not a virus. There has never yet been a virus to infect a BlackBerry, yours is not the first.

 

When you say you "cant get into my internet" what are you trying to do?

Does your email work?

Does your BBMessenger work?


khawml wrote:

 my keys go all wrong (the ? key becomes $, the ! becomes comma, etc etc).  What should I do?


Commonly, keyboard problems like this are a result of moisture problems in the device keyboard.

 

Also, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Do you keys and internet work after the reboot?




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New Member
Bb12345678
Posts: 2
Registered: ‎02-03-2013
My Device: Bold9900
My Carrier: Swisc

Re: Virus on my Blackberry Torch

Hi, What if blackberry restarts/reboots itself - could it be a sign of virus/malware? Many thanks
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Elite II
BillJ
Posts: 8,770
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Virus on my Blackberry Torch


Bb12345678 wrote:
Hi, What if blackberry restarts/reboots itself - could it be a sign of virus/malware? Many thanks

Could be.....but it's not.  There's no known virus for BlackBerry devices, they're just that secure.

 

Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Member
Bb12345678
Posts: 2
Registered: ‎02-03-2013
My Device: Bold9900
My Carrier: Swisc

Re: Virus on my Blackberry Torch

Thanks!!!!!
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