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BlackBerry® Torch™

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New Contributor
anaguiu57
Posts: 3
Registered: ‎02-28-2011
My Device: Blackberry Torch 9810
My Carrier: AT&T

Voicemail Notifier Ringtone

Everytime I get a voicemail message alert  the phone plays  a ringtone I don't want it to.

How do I change the ringtone for voicemail alert? I don't see it listed in "Sounds and Alerts" under "Messages-Notifiers" . Can someone help? Thanks.

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Voicemail Notifier Ringtone

Hi anaguiu57,

 

Welcome to the BlackBerry Support Community.

Here is a KB article that should help you change the ringtone for your Voicemail notifications. " How to change alerts for new voice mail messages on a BlackBerry smartphone" http://bbry.lv/QxGjvA

Your SMS messages and voice mail messages will share the same notification settings because voicemail is delivered via SMS.

 

Hope this helps.


-FS


 


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New Contributor
anaguiu57
Posts: 3
Registered: ‎02-28-2011
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: Voicemail Notifier Ringtone

It says to find Profiles>Advanced on the HOME screen on the phone. I don't have anything that says Profiles on the HOME screen. How do I find it?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Voicemail Notifier Ringtone

Hey anaguiu57,

 

Can you please try looking for an icon called Sound and Alert Profiles? When that is opened, try scrolling down and selecting Change Sounds and Alerts then choosing Sounds for Selected Profile. You should be able to expand Messages - Notifiers and chose Text Messages to change the ringtone. This section of the user guide should provide more detail. http://bbry.lv/W0Swer.

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.