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BlackBerry® Torch™

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New Contributor
speedforce
Posts: 6
Registered: ‎10-02-2010
My Device: 9860

Wallpaper always resets to default after reboot

Hi.
I have a Torch 9860 with the following versions:
7.0 Bundle 1465 (v7.0.0.296, Platform 5.0.0.496)
Branding Version: 1.0.107.691y

Everytime I reboot the phone, whether by battery pull, using reboot apps, or when App World says I need a restart after installing/deleting an app, the wallpaper changes back to the factory default.
My personal wallpaper is in an SD card that I used on a Bold 9900. But this wallpaper reset never happened on the Bold.
My phone is unlocked.
I tried updating the software through OTA or with desktop manager, but I am told there are currently no updates available .
Please help.

-speedforce

8820 -> Bold 9700 -> Torch 9860

v7.0.0.296 (Platform 5.0.0.496)
Branding Version: 1.0.107.691y
Please use plain text.
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Wallpaper always resets to default after reboot

Hey,

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

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New Contributor
speedforce
Posts: 6
Registered: ‎10-02-2010
My Device: 9860

Re: Wallpaper always resets to default after reboot

Hi,

 

 

I tried the steps in "How to perform a clean reload..."

There is no option to "View Other Versions"

 

Haven't installed any update for this phone.

Where can i get software for this?

 

 

Thanks.

 

-speedforce

8820 -> Bold 9700 -> Torch 9860

v7.0.0.296 (Platform 5.0.0.496)
Branding Version: 1.0.107.691y
Please use plain text.