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CamilleH
Posts: 1
Registered: ‎11-26-2012
My Device: Blackberry Torch 9850
My Carrier: Verison

White screen- JVM Error 505 after upgrade

Hello,

 

My Blackberry Torch 9850 updated last night with the 7.0 and now I just have a white screen with JVM Error 505.  I have hit the reset button a few times but nothing changes.  Connected it to my computer and tried to use the Loader to reload the information, but still the same.  Can't get past the white screen & error message.  Can someone help please?  Thanks!!

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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: White screen- JVM Error 505 after upgrade

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB27157 "Error 505", "App Error 505", or "JVM 505" appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


 

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


 


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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