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BlackBerry® Torch™

Posts: 1
Registered: ‎05-06-2012
My Device: Blackberry 9810
My Carrier: Singtel

White screen of DEATH !!

I've got the white screen of death from what i know...


My blackberry rebooted by itself then after that reboot , i can't seem to be able to type anything in to my phone via text message, bbm, and whatsapp.So i rebooted it again but to no avail, so i tried to wipe it, and now it's stuck at the white screen. What can i do to "revive" it?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: White screen of DEATH !!

[ Edited ]

Hello 9810user,

Welcome to the BlackBerry Support Community Smiley Happy


Perform a reload of the BlackBerry® Device Software to address the "white screen" issue you are experiencing. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

We hope this helps.

Thank you.



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