10-22-2012 10:12 AM
hi i need help as i cant receive calls on my phone and its been like this on the last couple of phone that i have had which were the same as it was happening on them as well as a lot of other things
10-22-2012 10:26 AM
The last couple of phones? All 9860 models?
Can you post detail?
10-22-2012 11:16 AM
If it is happening with all brand new handsets you are receiving, it may be worth giving your carrier a call to see if any diverts are setup on your account? Are you restoring a backup from an old handset to the new handset?
Do callers get your voicemail when they call or does it just not connect?
10-22-2012 12:07 PM
Believe me, it's nothing I've seen as a problem on 9860 models.
10-22-2012 12:09 PM
I don't think a smudge on the screen and incoming calls are in anyway tied together.
You have a problem with your SIM or network. Something is not putting the calls through to your handset.
You need to call Orange and have them ESCALATE this isssue up to RIM's level two tech support.
10-22-2012 12:16 PM
lol. Ok. I was saying it is not.
10-23-2012 04:25 AM