08-31-2011 09:18 PM
I bought a Blackberry Torch a few weeks ago, my carrier is AT&T. I got this phone because I needed a phone that would work in Germany, the United States, and South Korea; I am studying abroad this year and need a phone. My intention was to buy new SIM cards in each country, as this would be cheaper than roaming and more practical than buying disposable phones. AT&T agreed to give me instructions to unlock my phone and an unlock code.
Today, I called AT&T, who plugged my IMEI number into their database. However, they could not acquire my unlock code and acknowledged that another person with a Blackberry Torch had the same problem a few hours ago. They reassured me that the Blackberry Torch is unlockable, but had no idea how to help me further. When I tried to call Blackberry, they asked me for a carrier code, which I didn't have and AT&T knew nothing about. Without that, there was NO WAY for me to talk to a human, so that went nowhere. I leave for Germany in less than a week, and while I could easily take this phone back to AT&T, it's a good phone and it's compatible in all the countries I'll be visiting (surprisingly, very few are).
Since it seems I'm not the only one with this problem, PLEASE help me if you can.
08-31-2011 11:39 PM
09-01-2011 05:48 AM
It's free and you will get the unlock code with instructions usually within 24 hours. I used them and no issues. Good luck in your travels.
09-03-2011 12:24 PM
04-11-2012 03:00 PM