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BlackBerry® Torch™

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New Member
Nataliabrennan
Posts: 4
Registered: ‎08-18-2013
My Device: torch
Accepted Solution

Wont let me access bbm or internet

I was connected to my dads wi fi and then I got to my mums and its not letting me on bbm or the internet. I've tried restarting it but it still wont let me on anything. 

Trusted Contributor
vfk
Posts: 248
Registered: ‎07-01-2013
My Device: Q10

Re: Wont let me access bbm or internet

Some thoughts....

  • did you create a wifi profile for mom's wifi?
  • did mom give you a password for her wifi?
  • did mom put MAC filtering security on her wifi?  Is your Blackberry registered on my MAC list?
New Member
Nataliabrennan
Posts: 4
Registered: ‎08-18-2013
My Device: torch

Re: Wont let me access bbm or internet

noo my mum doesnt have wifi , i topped up 5 pound yesterday and i was resubscribed to the bbm internet service, and it has just gone off about 3 hours ago . Its not only mine all my friends aswell have said thiers have gone off. 

Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10

Re: Wont let me access bbm or internet

If there is no WiFi at your moms how will you connect to her WiFi?

Probably the 5pond you topped up yesterday has been used up or it must have been consumed by some other app or service on your device, you should contact the service provider in your case Vodafone.

New Member
Nataliabrennan
Posts: 4
Registered: ‎08-18-2013
My Device: torch

Re: Wont let me access bbm or internet

because the blackberry internet service gives you free wifi on you phone as it has done for the 2 years i have had a blackberry and ive got no credit because it took the 5 pound of my phone and gave me the text message saying ' thanks for topping up you have now been resubscribed to the blackberry internet service'. 

Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10

Re: Wont let me access bbm or internet

Natalia,

 

ok, All you have to do is call Vodafone and BIS should work fine....Cheers

New Member
Nataliabrennan
Posts: 4
Registered: ‎08-18-2013
My Device: torch

Re: Wont let me access bbm or internet

ill try thankyou 

Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10

Re: Wont let me access bbm or internet

your welcome, hope it works :smileyhappy:

Developer
ratishnarayanan
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10

Re: Wont let me access bbm or internet

Hi Natalia,

 

Any luck, did it work?