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BlackBerry® Torch™

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New Contributor
wisteria53
Posts: 5
Registered: ‎09-30-2012
My Device: Torch 9800
My Carrier: O2

Yahoo mail on Torch 9800 - only half my messages

For the past 4-5 days I have only been receiving some of the emails that are on Yahoo Mail when checked online.  There doesn't seem to be a pattern.  Two emails from same sender - sometimes only one will be on BB inbox.  There are not any filters set up on the BB. 

 

I have tried resetting to factory default and restoring to a backup from BB Desktop.  I can send emails fine from the BB - sometimes the auto BCC works sometimes not.  

 

The Torch is about 11 months old and worked perfectly prior to this.  It is doing my head in.... any suggestions?

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Yahoo mail on Torch 9800 - only half my messages

Hello wisteria53, 

 

Welcome to the forums. 

 

Sounds like you may have an issue with the service book database. Try clearing your Service Book database then resend Service Books and test again.

How to clear the user content databases from the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10167

How to send service books using the email setup application on the BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15402

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
wisteria53
Posts: 5
Registered: ‎09-30-2012
My Device: Torch 9800
My Carrier: O2

Re: Yahoo mail on Torch 9800 - only half my messages

I wish it was that simple..... have deleted and resent service books several times already trying to solve this.  I'm having to resort to cross-checking my Yahoo mail via the browser when not at a computer to make sure nothing important is missing..

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Yahoo mail on Torch 9800 - only half my messages

Hey wisteria53

 

One thing that may be causing this to happen is a corrupted messages database on the device. You can clear this database using the following article.  Note this will wipe all the messages from your device. 


How to clear the user content databases from the BlackBerry smartphone

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Member
AMG-Boy
Posts: 2
Registered: ‎10-04-2012
My Device: Torch 9810
My Carrier: AT&T

Re: Yahoo mail on Torch 9800 - only half my messages

Hi wisteria53,
I have the same problem on my 9810, even though I resintall the OS. Did you find the soluction? Thanks.
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New Contributor
wisteria53
Posts: 5
Registered: ‎09-30-2012
My Device: Torch 9800
My Carrier: O2

Re: Yahoo mail on Torch 9800 - only half my messages

[ Edited ]

In the 22 hours since deleting the messages as suggested above (following deleting and resending service books yesterday and previous full wipes, service book resends and reinstalls):

 

14 messages show up on the Blackberry Torch

    of the 14: 

          6 were forwarded from my other account via Gmail

          8 were sent directly to my Yahoo account

22 messages received online in Yahoo (includes the 14)

    of the 22:

          7 were Gmail forwards

          15 were emails to Yahoo 

 

So, no solution yet.

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New Contributor
wisteria53
Posts: 5
Registered: ‎09-30-2012
My Device: Torch 9800
My Carrier: O2

Re: Yahoo mail on Torch 9800 - only half my messages

just an update, really frustrating and not getting any better....

since 11.30pm on 3rd October (60 hours):

 

     40 messages show up on the Blackberry Torch

          of the 40: 

               13 were forwarded from my other account via Gmail 

               27 were sent directly to my Yahoo account

     64 messages received online in Yahoo (includes the 40)  

          of the 64:

               20 were Gmail forwards

               44 were emails to Yahoo

 

several messages are from the same person/company and randomly do or don't show up on the BB

anyone out there with another idea?

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Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Yahoo mail on Torch 9800 - only half my messages

Hello wisteria53, 

 

At this point it would be recommended you contact your mobile network provider and ask this issue be transferred to RIM to have this investigated.

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
wisteria53
Posts: 5
Registered: ‎09-30-2012
My Device: Torch 9800
My Carrier: O2

Re: Yahoo mail on Torch 9800 - only half my messages

As quickly as it started, the problem has now stopped happening. For the past 4 days all messages are being delivered to both online and BB inboxes.  

 

I still don't know what triggered it in the first place. I also don't think it was fixed by anything I tried to do to correct it either. All frustratingly random.

 

My next stop would have been an escalation via provider O2 to RIM.... maybe that scared the BB back into line!

 

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